Brick the furniture and appliance chain refuses to honour Online shopping glitch

Brick the furniture and appliance chain refuses to honour Online shopping glitchAn online Boxing Week discount offered by The Brick actually was too good to be true. The Canadian retailer said the additional 50 per cent discount applied to online purchases on Christmas Eve and Christmas Day was actually a mistake and it will not be honouring the 50 per cent discount that online shoppers thought they were getting.

On its Facebook page, the widely known furniture and appliance chain says a technical glitch erroneously gave customers an unplanned discount on Christmas Eve and Christmas day.

Lindsay Meredith, Marketing expert says if that's the case, there's not much a customer can do.

He points out, if it turns out there is a reasonable argument that the vendor made a mistake in its pricing, there is a recovery position for the vendor, the vendor is covered legally.

The company is offering customers a credit equal to 10 per cent of the affected online price that can be put toward a future purchase.

Technical glitches happen from time to time, online. Some companies choose to honour the mistaken prices whose perfect example is, Delta Airlines fares that were posted for two hours this past week were a tenth of regular prices. Delta says it will honour those fares.

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