Delta Airlines Apologize to Passengers after an Incident of Fighting Flight Attendants Forced Unscheduled Landing
Atlanta based Delta Air Lines, which is the second largest airline after American Airlines, according to number of passengers carried, issued an apology letters to its passengers who were on a plane that was forced to land as two attendants got into a fist fight. The airline also offered travel vouchers or miles to those passengers through the Delta loyalty program.
On January 22, the pilots of Delta flight 2598 which was headed to Minneapolis from Los Angeles had to make an unscheduled landing in Salt Lake City due to the fighting incident. After landing half way, the flight was grounded for more than an hour before it could once again continue its flight to Minneapolis.
The carrier said, that this action by the crew members did not show professionalism which is expected from its employees.
In a letter to the passengers, the airline said, "Some of our team members did not display their best behavior. We expect our flight crew to be nothing but courteous and professional at all times and what you experienced was far from that."
However, the company did not mention whether or not the flight attendants involved in the incident were punished.
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