In a shocking revelation, it has come to light that energy companies are giving dubious information to callers asking for cheapest tariff. The step is likely to influence their decision of switching to a higher tariff plan instead of the cheapest one.
While governments across the world have been instructing companies to share consumer-friendly information, at times, it has been found that companies do share the information inclined to their vested interest.
Among the six major energy suppliers under investigation of a consumer watchdog, it was found that nearly 33% of the staff failed to share the actual value of exit fees, thereby indicating that tweaked words from the staff were intended to trigger loss to the callers.
However, British Gas staff did performed well, as it told, in 10 of the 12 calls made, about the cheapest tariff, though it gave different information on cash back deals starting from zero to £175.
It has been found that out of the 12 calls made to the Southern Electric over a week, only 3 calls informed the callers the best possible tariff, but the shocking is part is that from that 12, only seven calls told the callers the most expensive tariff.
Even contradictory offers made for fixed-price tariffs to the callers further forced the consumer watchdog to ponder what the energy companies are really up to?
With conflicting information being transpired between the companies and callers, sooner or later the government would have to intervene to discipline the defaulters.