In West London care for mental health patients not satisfactory
According to a study that was released this week, in West London, mental health patients stated that their standard of overall care as 'significantly worse' than the national average.
West London Mental Health Trust runs services in Fulham, Hammersmith, Ealing and Hounslow, and people who are taken care of by the trust could not understand their own care plans covering their mental health needs. They also expressed unhappiness over the way their views were considered before making care plans for them.
There were other areas like efforts made by trust workers to involve family members or close friends in patients' treatment and the availability of talking therapy, in which patients talk through their mental health issues with qualified staff where patients expressed dissatisfaction.
A survey was conducted by the Care Quality Commission (CQC) in which more than 50 questions about their care were asked from 233 patients using services in west London between July and September last year and based on this the findings were made.
Cynthia Bower, CQC chief executive, said, "We know that involving people in their own care and ensuring they understand their treatment, helps people to get better faster. Yet these are the areas that need the most improvement.”
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