Dubai Taxi Corporation launches passenger survey

The Dubai Taxi Corporation (DTC) at the Roads and Transport Authority has started a passenger survey to find the satisfaction level of the public, regarding services and facilities being offered by the corporation in the city.

Passengers can directly interact with DTC CEO Abdul Aziz Al Malek through chat for any suggestion and feedback regarding the services at 'Speakers' Corner'.

Al Malek said: "This campaign is a tool to gauge the opinion of customers who will be able to debate and comment on several matters related to DTC." The corporation, through personal interaction and questionnaires, will gather different ideas from the public, know their viewpoint, and use their feedback for further improvement in the quality of services.

The campaign, launched at Wafi and Modesh City, will continue throughout the year, covering different places in Dubai, such as hospitals, malls, hotels and Dubai International Airport terminals.

Mr. Malek, seeking valuable feedbacks from public, said: "Such dialogue will enable several questions to be asked in an open and free environment.

This interactive method is believed to be highly effective in probing customer opinion as it provides a platform for producing new concepts and information."